Privacy Policy

1. Introduction

Welcome to Recover Systems ("we," “our,“ or ”us“). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By accessing or using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, phone number, username, and password.
• Business Information: Company name, job title, business address, and tax identification numbers.
• Payment Information: Credit card details, billing address, and other payment-related information processed by our payment processor (Stripe).
• Electronic Signature Information: Information collected through our integration with DocuSign, including signature data, timestamps, and document metadata.
• Identification Information: In some cases, government-issued identification for verification purposes.
• Insurance Information: Policy details, coverage information, and related documentation.
• API Credentials: Keys, tokens, and authentication credentials used to access our services.
• Communications: Information provided in emails, chat sessions, and other communications with us.

2.2 Usage Information

We automatically collect certain information about how you interact with our services:

• Device Information: IP address, browser type, operating system, device identifiers.
• Log Data: Access times, pages viewed, features used, and other system activities.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies.

3. How We Use Your Information

We use your information for the following purposes:

• To provide, maintain, and improve our services
• To process transactions and send related information
• To verify your identity and prevent fraud
• To communicate with you about service-related matters
• To respond to your requests and inquiries
• To comply with legal obligations
• To enforce our Terms of Service
• To protect our rights, property, or safety, and that of our users

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

We share information with third-party service providers who help us operate our business and deliver services, including:

• Payment Processors: Stripe processes payment information to complete transactions.
• Electronic Signature Providers: DocuSign processes signature requests and document execution.
• Cloud Services: Providers that host our infrastructure and store data.
• Analytics Providers: Services that help us understand usage patterns and optimize performance.

These service providers are contractually obligated to use your information only to provide services to us and in accordance with applicable laws.

4.2 Legal Requirements

We may disclose information if required to do so by law or if we believe in good faith that such action is necessary to:

• Comply with legal obligations or regulatory requirements
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information in certain circumstances.
• Restriction: Request restriction of processing of your personal information.
• Data Portability: Request the transfer of your personal information to another service.
• Objection: Object to the processing of your personal information.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that differ from those in your country. We have implemented appropriate safeguards to protect your information when transferred internationally.

9. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child under 16, please contact us immediately.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

12. Specific Provisions for California Residents

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information. For details about these rights and how to exercise them, please see our California Privacy Notice.

13. Specific Provisions for European Users

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, additional protections under the General Data Protection Regulation (GDPR) or similar laws apply. For more information about how we process your personal information and your rights under these laws, please see our [European Privacy Notice].